FAQ
How can I track my order?
Yes, you will receive tracking information once your order has shipped.
How long will it take to receive my order?
We do our best to process orders within 2-3 business days.
Standard shipping takes 5–7 business days. Expedited options are available for faster delivery
Note that delivery estimates are based in the US and can be affected by external factors like holidays or carrier delays. Please note that this can vary depending on the specific product and current order volume.
Do you offer bulk orders discount?
Thank you for your interest in a bulk order! The price listed is already discounted. For your convenience, we offer bulk options of 25, 50, 75, and 100 copies.
If you can’t find what you’re looking for please contact us or email us on photocharm12@gmail.com, we’d be happy to create a custom order for you.
What is your return policy?
We put a lot of love into making your magnets, returns are typically not accepted. However, if your magnets arrive with a manufacturing defect or are damaged, we can work with you within 14 days of the receipt. Please email us.
What is the best way to contact the customer support team?
We are best reached by our customer support team via email photocharm12@gmail.com. We will do our best to respond to all inquiries within 24 to 48 hours.
Having trouble uploading photos?
We'd be delighted to help you create your custom order! To get started, please send us an email at photocharm12@gmail.com. In your message, please include the following details so we can work with you efficiently:
- The specific product you'd like to purchase.
- The quantity desired.
- Don't forget to attach your photos!
We apologize for any slight inconvenience this ordering process may cause, but we're excited to make something special for you.